General terms and conditions of sale

Identification

Business name : SAS MF CADEAUX
Business name : La Pipe Rit
Manager : MERMET Claire
Head officel : 9 place de l'Abbaye, 39200 Saint Claude, France
Phone : +33 (0)3 84 45 68 02
E-mail : contact[at]pipe.fr
Homepage : www.pipe.fr
Siret : 38005755400020
APE/NAF Code : 524Z

General terms and conditions acceptance

The following general terms and conditions determine the contractual relationship between La Pipe Rit and the customer; both parties accept those general terms and conditions without any reserves.
The general terms and conditions prevail upon all other conditions except prerequisite written exemptions.

Products

All the items offered by La Pipe Rit are available in our warehouse, except during accidental out of stock. Our items are handmade with natural raw material; there are always faint differences from one item to another.
Pictures cannot be considered as contractual descriptions of the items currently on sale.

Order

Automatically registered data are considered as proof of the nature, content and date of the order. La Pipe Rit confirms acceptance of the order to the client through the email address registered on the client profile. The sale is closed when the order confirmation is sent to the customer.
The client is responsible for providing accurate delivery information. La Pipe Rit cannot be held responsible in case of delivery difficulties due to a lack of or missing information.

Delivery

For all deliveries outside of mainland France, the client is responsible for paying all taxes, VAT taxes, custom fees, importation taxes and any other taxes required by and under the destination country's legislation.
Delivery is handled by the French Post under the Colisimo. Delivery is carried out by handing the parcel directly to the recipient, delivery personnel might ask for a signature. If the recipient is absent, the parcel can be handed to an authorized person.
Potential delays shall not give entitlement to damage and interest. Parcel transport is under the client's responsibility, La Pipe Rit cannot be held responsible for damages or loss during transportation.
Deliveries toward European Union countries are held by La Poste through the Colissimo service ; delivery toward non-European union countries are held by international postal services. In case of visible defects, the client has the right to return the items under the conditions below.

Withdrawal

Starting from the reception of the order, the client has a 14 days period of withdrawal, as stated by law. At La Pipe Rit, we go even further by extending this withdrawal period to 100 days. When purchasing on our online shop, you therefore have 100 days to make up your mind on your products.

In case the customer wants to return or exchange one or all the items, they must be returned in mint condition, in their original packaging along with all the potential accessories, leaflets and documents to the following address:

Smoked pipes, used items and customized items (that have an engraving or pipes with a made-to-order stem)  cannot be exchanged or refunded. The return costs are at the client's expense. The client will be refunded within 14 days starting from the reception of the returned goods. Please note that if your parcel is sent from a country that is not in the EU (European Union), customs fees will be applied upon reception of the parcel. The amount of these customs fees will be automatically deducted from the amount that will be refunded.

Price

Price is in Euros.
The price displayed on the sheet article does not include shipping costs.
The price displayed on the order confirmation sheet is the final price. It includes VAT for France and European Union countries.
These prices include the following elements: item price, handling, packaging and conservation, shipping costs and commissions.

Billing

The billed price is the price displayed on the order confirmation submitted by La Pipe Rit. Online billing is possible by credit card only. The online billing procedure is done thanks to our partner bank securized servers (Payplug), your details such as the credit card number, expiration date and validation code are immediately sent to our bank servers.
No data are transiting through our own servers. The order placed by the client is only considered as effective when the bank billing system give their authorisation. If the authorisation is not awarded, the order is cancelled and the client is notified by e-mail automatically.

Litigation

The present general terms and conditions are liable to French law and the French version is the only authentic text.

Claims or disputes will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In the case of litigation, the client should first contact La Pipe Rit to try and obtain an amicable solution. Otherwise, the Tribunal de Commerce of Lons le Saunier is only capable, regardless of the location of the delivery and the accepted methods of payment.

Warranty

All our items have a 1-year warranty, starting the date they were bought on, against manufacturing defects. Damages resulting from normal wear, inappropriate use, or disassembly of the item are not covered by the warranty. Damage of the stem or crack of the shank therefore fall out of the warranty's coverage.

All products under warranty likely to be exchanged must imperatively be sent back to us. Indeed, only our experts are able to decide whether or not a product will be covered by the warranty. The shipping fees to send back the products are at the customer's expense.

Legal information

In compliance with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004 on the processing of personal data and the protection of individuals, the user has a right to access, modify, rectify or delete any data concerning him. Moreover, La Pipe Rit refrains from releasing any information on its clients to third parties, whether free of charge or in exchange of payment.

Please consult the legal notice page for more information.

Anti-spam policy

At La Pipe Rit, your e-mail is only used for follow-up order messages. Therefore you are messaged only when your order is validated and then when the order is being shipped. You receive our newsletter only if you chose to, during the account creation process.
Of course you can unsubscribe at any moment.

This website is not intended to encourage visitor to take smoking up. Smoking harms your health.